Terms and Conditions of business

Your agreement ‘the Agreement’ with Solar Direct Savings LLP for the supply of goods and services is subject to the following Terms and Conditions. Within these Terms and Conditions, Solar Direct Savings LLP are either referred to as ‘the Company’ or ‘us’. You are either referred to as ‘the Customer’ or ‘you’

YOU ARE ASKED TO READ THROUGH THESE TERMS AND CONDITIONS CAREFULLY BEFORE SIGNING THEM. THEY CONTAIN IMPORTANT PROVISIONS AFFECTING THE LIABILITIES OF THE COMPANY AND YOURSELF TOWARDS ONE ANOTHER AND BY SIGNING YOUR PURCHASE
ORDER YOU AGREE TO BE BOUND BY THEM.

1. PRODUCT TO BE SUPPLIED : SOLAR PV SYSTEM
The products to be supplied and installed, where applicable are set out in the Agreement. The specification, size, construction for each unit is shown in the current literature which will be given to you at point of sale. Please take time to consider this information carefully.

2. THIRD PARTY’S APPROVAL
If the Agreement is subject to a loan from a bank, building society or finance company, and/or if it is subject to any other third party approval including, but not limited to, a Landlord or Local Authority etc., then this must be specified in the Agreement which will become then effective only upon us receiving written approval
at our Head Office.

3. ADDITIONAL PRODUCTS
Any additional work/items to be provided must be clearly and specifically indicated in the Agreement.

4. SURVEY
The Company will then carry out a technical survey to ensure:
• The agreed specification is correct.
• That your property is suitable for installation of the products you have ordered.
The Company will, subject to the Customer’s availability or any circumstances beyond the Company’s control, such as adverse weather conditions or industrial action, arrange for the survey to be undertaken within 5 working days of the end of the cooling off period.

5. ACCEPTANCE/REJECTION BY COMPANY
Upon production of the survey the Customer will be notified of:

a) Acceptance by the Company of the terms of the Agreement whereupon a further 25% of the total price shall become payable; or
b) The Company’s election not to accept the Agreement whereupon the Customer’s initial deposit will be returned and the Agreement will have no affect; or
c) Details of any proposed variation to the original terms proposed by the Company.

Whereupon the Customer has the right to either reject the proposed variations whereupon the Agreement shall be terminated and the Customer’s deposit returned to them or accept them whereupon the variations shall supercede the original specification. The Customer will also be notified of any additional work which the Customer will need to have completed at their expense.

6. VARIATIONS
Any variation to the Agreement must be agreed by you and us and must be confirmed in writing using the order variation form, this must be signed on behalf of the Company by one of its senior managers.

The price will be affected by any material charges that you request or which are agreed following the survey. After the technical survey, the Company reserves the right to make any deviation from the specification in the Agreement and plans which would not materially affect the design if in the opinion of the Company such alterations would facilitate the proper executions of the work. If the Company is of the opinion following such a survey that the specification, plans or any other parts of this Agreement have been completed incorrectly or inaccurately, then the Company will discuss the matter with the Customer and the following provision shall apply. If the parties agree the necessary variations, the variations will be recorded in writing by completion of a variation form. This variation in all respects shall be governed by these terms of sale and the contract variation form will be signed by both parties.

If the parties cannot agree on the necessary variation, the Company reserves the right to terminate this Agreement forthwith by written notice to the Customer, and the Customer shall not be entitled to any damages. Any monies paid shall be reimbursed to the Customer. Both parties have the option to cancel the Agreement if they cannot agree to the variation.

7. PAYMENTS
A deposit of 25% of the total price is payable when this Agreement is signed. A further 25% is payable on completion of survey, the remaining balance is payable on completion of the installation. Where the Company is not responsible for installing the goods, payment of the balance of 50% of the price is due on delivery. The Customer shall not be entitled by any alleged minor defect to the goods or installation to withhold more than a proportionate amount of the sum due to the Company. The Company may, at its sole discretion, waive or reduce or postpone any payment due under this Agreement.

If the Company is denied access for delivery or installation of goods which have been manufactured to the Customer’s order, a claim for any abortive labour and material costs and loss of profit on the part of the Company may be made. The Company will give credit for costs recovered e.g. by resale of the goods ordered. The Company reserves the right to undertake financial status checks upon Customers. Save by prior agreement, the Company only accepts payment in the form of cash, credit card, debit card, bankers draft or building society counter cheque. All payments must be made to the Company in cleared funds and made payable to Solar Direct Savings LLP.

8. INSTALLATION EQUIPMENT AND GUARANTEES
All equipment is guaranteed for a period of two years. All installation works are guaranteed for a period of ten years. The Customer must tell the Company
about any fault or damage as soon as reasonably possible. The Company does not accept responsibility for damage or defects caused by misuse, alteration
or the negligence of the Customer or third party (such as installer other than the Company) and the Company may charge for any repairs required to such
defect or damage. This guarantee is only effective once full payment has been made.

9. PARTS WARRANTY
In addition to the guarantee detailed in clause , Solar Direct Savings LLP undertakes to pass on to the Customer the manufacturer’s warranty relating to all 8solar equipment supplied.

10. AVAILABLE SERVICES
The Customer agrees that there will be an available supply of water, gas and electricity at the premises for the purposes of carrying out the installation and such service shall be provided at no cost to the Company.

11. PERFORMANCE/ TARIFF CHANGES
Depending on prevailing weather and atmospheric conditions, conventional methods of generating electricity may be required to boost your electrical needs. The Company are not liable for any changes made by any government agency in relation to the level of grant or feed in tariff to which you may be eligible.

12. DELIVERY/INSTALLATION
The Company will make every effort to deliver and/or install the goods on the date given in this Agreement (or if no date has been agreed, within a reasonable time from the date of this Agreement) but cannot be held responsible for delays due to circumstance outside the Company’s control. In this case the Company will contact the Customer and agree an alternative date which shall be as soon as is reasonably possible.

If the Company has agreed to supply and install the goods, the Customer will be responsible for the goods as soon as the installation is completed. Where the Company has agreed to supply goods only, the Customer will be responsible for the goods as soon as they are delivered. If goods are damaged while they are on the Customer’s premises between delivery and installation, the Company shall be responsible only for such damage or defects as are caused by the Company’s negligence. The Customer agrees to give access to the premises for the purposes of delivery and/or installation or subsequent visits that may be necessary for the completion of the installation on the dates agreed under clause 10 above or upon reasonable notice.

13. PLANNING APPLICATIONS / OTHER CONSENTS
If the property at which the SOLAR PV SYSTEM is to be installed is located or listed in any of the following categories -:

(1) Grade 1 Listed Building,
(2) Grade 2 listed Building,
(3) Any other type / category of listed building,
(4) Is located within an area of outstanding natural beauty,
(5) is located within a conservation area.

It is the Customer’s responsibility to inform us of same. It is also the Customer’s responsibility to obtain all necessary and relevant planning permissions or any other permission required before allowing the installation of the SOLAR PV SYSTEM to commence, on the building surveyed by us.

14. IMPORTANT – USE OF YOUR INFORMATION
We may inform you about products of ours and others which may be of interest to you by telephone or by ordinary mail. We may also pass your details to other selected businesses including other companies within our corporate group who may use them to inform you about their products by similar means. You have a right at any time to stop us from contacting you or giving your details to others for these purposes. You may write to us at the Company address shown on the Agreement if you wish us to stop. You may also tell the Telephone Preference Service that you do not wish to receive telephone calls for marketing purposes.

15. LIMITATION OF LIABILITY
Nothing in this Agreement shall exclude or limit the liability of either party for death or personal injury caused by it’s negligence.

16. LAW
Nothing in these Terms & Conditions affects your statutory rights.

17. CONCLUSION
The Company wishes you to be entirely happy with both the product and the way it has been sold to you. In the event that you do not want to proceed with the purchase, please note you have the option to cancel this Agreement but you must exercise that right in writing in accordance with the provisions of Clause 4 above.

18. NOTICE OF RIGHT TO CANCEL THE CONTRACT
You have the right to cancel this contract as detailed in the attached notice of rights to cancel and cancellation form.

19.
Free electricity is based on you purchasing and having installed a solar PV system which will generate units of electricity free of charge for the next 25 years .Monetary calculations based on LDK 235 polycrystaline modules with DIEHLAKO 3800S inverter or equivalent, using a click fit mounting system with the following assumptions:

Feed-In Tariff at 21 pence per kWh until 30th June 2012, R.P.I. Inflation at 5%, export tariff at 3.1 pence per kWh, energy cost inflation at 5%, Feed-In Tariff inflation at 4.5%, import tariff at 13.5 pence per kWh, degradation of system performance at 10%. Calculations based on South West UK installation on a south facing roof. Prices detailed are net of all advertised offers. All figures quoted are subject to changes in Government legislation plus or minus but are correct at time of going to press. All figures quoted are subject to changes in Government legislations plus or minus but are correct at the time of publication.

Over dates with regard to changes and reductions in fit tariff are no legal responsibility of SDS should weather conditions, stock supplies or sudden amendments by the government to alter previous dates. SDS cannot be held liable in any way shape or form.

Should we fail to be able to meet this, we will offer a full refund.